Payment & Refund Policy

Prepaid orders only

Sri Collections currently accepts online prepaid orders through Razorpay. Cash on Delivery is not offered. Available payment methods may include UPI, cards, netbanking and wallets, depending on Razorpay and the customer’s issuing institution.

Payment verification

A payment is treated as successful only after its Razorpay signature is verified by our server or a verified Razorpay webhook confirms capture. A bank debit, screenshot or browser success message by itself does not constitute confirmation. The order status in My Account is the applicable store record.

Failed or pending payments

If payment fails or remains pending, do not repeat payment immediately if your account has been debited. Check My Account and your bank or Razorpay status first. Automatic reversals for unsuccessful transactions are controlled by the bank or payment provider and may take several business days.

Duplicate payments

If the same order is charged more than once and both payments are confirmed, contact us with the order number and Razorpay payment references. After verification, the duplicate successful payment will be submitted for refund to the original payment method.

Approved refunds

Refunds are available only when approved under our Returns & Refunds Policy, for a cancelled order accepted before fulfilment, or for a verified duplicate payment. Approved refunds are issued to the original payment method. Bank and payment-network processing times are outside our control.

Payment support

For payment assistance, contact us on WhatsApp or at orders@shopsricollections.com and provide the order number, amount, transaction date and Razorpay payment ID. Never share an OTP, UPI PIN, card PIN or password with Sri Collections.

Need help? WhatsApp Sri Collections or email orders@shopsricollections.com.