SRI COLLECTIONS
All jewellery sales are final, with a limited review process for verified delivery problems.
Last updated: 19 September 2026
We do not accept returns or exchanges for change of mind, personal preference, colour or appearance differences caused by screens or lighting, incorrect size or variant selected by the customer, minor handcrafted variation, or an item no longer being wanted. Please review every product and option carefully before paying.
We will review a claim only when the parcel arrived with an item that is visibly damaged, an item different from the confirmed order, or an item missing from the package. Normal wear, damage after delivery, misuse, improper storage, alteration or failure to follow care guidance is not eligible.
A clear, uninterrupted video must begin before the parcel is opened. It must show the sealed outer package, readable shipping label, every side of the parcel, the complete opening process, all internal packaging and every item received. Edited, paused, cropped, incomplete or recorded-after-opening videos cannot be accepted as proof.
Contact us promptly after delivery through WhatsApp or orders@shopsricollections.com. Include the order number, full unboxing video, clear photographs and a description of the issue. Keep the product, tags, invoice, accessories and all original packaging unused and unaltered while the claim is reviewed.
Submission does not guarantee approval. We compare the evidence with packing and order records. If approved, Sri Collections may offer replacement of the affected item, store credit, or refund of the eligible item, depending on stock and the verified issue. Instructions must be followed before any return shipment is sent.
An approved monetary refund is sent to the original Razorpay payment method after the required review and, where requested, receipt of the returned item. Shipping charges are refundable only when included in the approved resolution. Bank or payment-network processing time may apply.
Need help? WhatsApp Sri Collections or email orders@shopsricollections.com.
